Pamela E. Roskowski is the Chief of Police at the University of California, San Francisco. The Police Department is comprised of 142.5 authorized staff, organized into the Office of the Chief and five operating divisions, servicing a population exceeding 60,000 patients, visitors, students, faculty, staff and affiliates. The Field Services Division provides uniformed police patrol and special events management. The Investigations and Support Services Division is responsible for emergency communications (PSAP), records, business services, crime prevention and investigations. The Professional Standards Division consists of law enforcement accreditation (CALEA), backgrounds, policy, staff training, recruitment, internal affairs and research and development. The Security Services Division provides campuswide security services, We ID, Live Scan and Access Control services. The Homeland Security and Emergency Management Unit is responsible for campuswide emergency management and business continuity planning.
For detailed information about University of California, San Francisco Police Department programs, please visit: www.police.ucsf.edu.
The Chief of Police is responsible for overall leadership, direction, and delivery of police, security, emergency management and public safety services to the University of California, San Francisco community. The Chief is also responsible for strategic and financial planning, labor relations, community outreach and intergovernmental relations.
Key 2008 Accomplishment
- Achieved accreditation from the Commission on Law Enforcement Accreditation becoming one of 60 university police departments in the world, and the only University of California police department, to achieve this level of professional excellence.
- Hired and trained 23 new Police Department staff members.
- Maintained an overall customer service satisfaction rating of 96%.
- Awarded the 2008 Balanced Score Card Best Practices Award for best performance by a UCSF Finance and Administration work unit.
- Awarded the 2008 Balanced Score Card Outstanding Performance Award for best performance on a strategic plan measure by a UCSF Finance and Administration measure owner.
- Secured funding and completed planning for the new Mission Bay Police sub-station to be constructed in FY 2008-09.
- Secured funding for an enterprisewide mass emergency notification system implementation and active shooter training and equipment.
- Participated in UC Systemwide labor negotiations with the police officers association (FUPOA) and successfully secured a multi-year labor agreement.
The Field Services Division is the uniformed operating division of the UCSF Police Department. This Division is the primary instrument through which the police mission is accomplished. Field services are provided 24 hours a day, everyday. Police Officers are assigned roving vehicular, bicycle and foot patrols of UCSF areas to maintain high-profile, pro-active preventative public safety services. Their mission is to help ensure a safe and secure environment for the campus community and visitors at all campus sites. Key accomplishments include:
- The Field Services Division responded to 57,149 dispatched calls for service, processed 294 arrests, investigated 1524 cases, and issued 1313 citations during 2008. In addition, uniformed officers conducted 1280 Community Orientated Policing and Problem Solving (COPPS) activities, along with 8,210 directed foot patrols.
- Field Services handled 22 special security events which included coordination of security for visiting Heads of State, activist demonstrations and Regents meetings.
- Ten police officer recruits graduated from the 16 week in-service training program.
- In response to UCSF Campus Security Initiatives, each officer received specialized rifle and active shooter training.
- Trained all police officers in Active Shooter response scenarios. The training included real life scenarios of a suspect actively shooting and the officers’ response in tactically engaging the shooter.
The Investigations & Support Services Division consists of the Investigations Section, the 911 Emergency Communications Center (ECC) Section, the Business Services Unit and the Crime Prevention Unit. Technology support, Property and Evidence management and fleet management are also responsibilities of this Division.
The 911 Emergency Communications Center (ECC) Section plays a vital role in providing quality services to the campus and law enforcement affiliates in the community and provides a full range of services including dispatching police, answering 911 calls originating from UCSF facilities, and monitoring fire and intrusion alarms. The ECC is the focal point of all police field communication and links the University with other public emergency agencies. Performance accomplishments include:
- Handled 107,677 calls for service and telephone calls in 2008.
- Conducted a comprehensive self-audit to ensure compliance with State and Federal regulations related to CLETS and NCIC. As a result of the self-audit, policy and procedural improvements were implemented.
- Updated Automatic Number Identification and Automatic Location Information (ANI-ALI) for University telephones.
- Automated the “Vehicle Stop Statistics” form used to monitor racial profiling.
- Initiated implementation of E911 wireless to enable 911 calls for assistance to be routed to the UCSF 911 communications center.
- Implemented an ECC “Active Shooter” protocol for dispatchers.
The Investigations Section conducts investigations on all reported major crimes. They also maintain investigative liaisons with other law enforcement agencies and develop crime analysis information to assist in effective patrol operations and to better inform the community of crime matters. The Investigations Section manages a myriad of criminal cases each year ranging from sexual assault, robbery, assault, embezzlement, burglary, identity theft, fraud and criminal threats. Performance highlights include:
- Conducted a six month investigation of crimes against UCSF Animal Researchers resulting in search warrants served in the City of Capitola and Los Angeles, evidence collected and the arrest of a suspect who was charged and later pleaded guilty to multiple felonies in San Mateo, Marin and San Francisco County. The UCSF PD continues to work related crimes with the FBI and UC Police Departments.
- Established a quarterly detective working group meeting with local Colleges, Universities, Police and Sheriff Departments in San Francisco County. Information relating to current criminal investigations is exchanged and new technology shared.
- Investigated the poisoning of a UCSF employee by another employee on campus. After serving several search warrants, collecting physical evidence, and obtaining a confession, the suspect was charged with attempted murder by the San Francisco District Attorney’s Office.
The Property and Evidence Unit supports the full department through management of all evidence, lost and found, and Police Department equipment including radios, vehicles, and uniforms. A full inventory of department radios and equipment was completed in addition to the quarterly evidence inspections. The property intake room was also re-configured to accommodate over-sized property recovered by patrol officers.
The Crime Prevention Unit develops, promotes and maintains safety awareness and outreach programs for the UCSF Police Department. Presentations and special workshops are scheduled by request throughout the year and include new student orientations, new employee orientations, personal safety seminars, workplace violence prevention, sexual assault prevention and related law enforcement topics. Performance highlights include:
- Established new crime prevention programs through renewed partnerships with other campus departments and external agencies including a self-defense program (Rape Aggression Defense) that is co-sponsored between the UCSF Police Department and Center for Gender Equity.
- Participated in the UC-wide sexual assault prevention and education program steering committee sponsored through a grant funded by the Office of Violence Against Women (OVW). The project began in 2008 and will span through the end of 2010.
- Developed an online training personal safety training program for the UCSF community. The program covers all topics related to crime prevention including theft, robbery, sexual assault, domestic violence, auto burglary and workplace violence prevention.
The Business Services Unit performs the primary support services for the organization including non-sworn recruitment, personnel and benefits coordination, workers’ compensation coordination, public reception, finance, purchasing, web site management, facilities maintenance, alarm program management and Balanced Scorecard Performance Analysis and Reporting. In 2008, the Business Services Unit coordinated the hiring of two Police Captains, three Police Sergeants, five Police Officers, one Public Safety Dispatcher and twelve civilian positions. Police Officer recruitments continue to pose staffing challenges and the recruitment efforts have been ongoing.
The Information Technology Administrator (ITA) manages all UCSF PD servers to include New World Systems, Livescan, Access Control, Desktop, computer software and digital cameras to create ID badges for all UCSF staff, students and faculty. The ITA also assists with the use of security cameras, recording equipment, and software to monitor and store video surveillance footage of many key locations at UCSF. Recently, the ITA has provided computer forensics expertise for our growing Criminal Investigations Section.
The Professional Standards Division is responsible for the development and regulation of policies and procedures, research and development, sworn and dispatcher training, recruitment, internal affairs investigations and background investigations. This Division also maintains compliance with all applicable standards for the Department’s accreditation through the Commission on Accreditation for Law Enforcement Agencies (CALEA) and other functions assigned by the Chief of Police. Performance accomplishments include:
- Led the Police Department’s implementation of CALEA accreditation, which is a standard of excellence in the areas of accountability, management, and community involvement. Information on CALEA and the accreditation process can be found at www.calea.org.
- Implemented a web-based software solution, Power DMS, for policy and procedure management, testing, surveys, and training. Power DMS is able to provide a sound solution to record and track new and revised policy issuance for all department members.
- A campuswide Active Shooter preparation and education program was developed and implemented to bring greater awareness to the community. The Active Shooter program was presented in-person throughout the major UCSF facilities and additionally, has been offered via web-based training (Web CT) for those who are not able to make the in-person presentations.
- Sworn and dispatch recruitment responsibilities were transitioned from the Business Services Unit to the Professional Standards Division. The Professional Standards Division is now responsible for marketing recruitment efforts for sworn and dispatcher vacancies as well as managing the details of those personnel selection processes and all background investigations on police department applicants.
The Security Services Division provides infrastructure protection, building security, visitor management, verified UCSF identification credentials, electronic access control, and the Live Scan fingerprinting program. In addition, staff evaluates and recommends security standards for existing and planned buildings and high risk facilities at the University of California, San Francisco. In 2008, the following was accomplished:
- On-site security guard services were added to the Parnassus Heights Campus, Mission Bay Housing and extended hour security coverage at the Kalamanovitz Library with a resulting reduction in larcenies.
- 6884 UCSF ID cards that provide electronic key card access for faculty, staff, students and affiliates were produced and issued.
- 1546 criminal history clearances for UCSF employees in critical and sensitive positions were processed.
- Several critical security assessments were completed to assist animal researchers targeted by animal rights activists.
The Homeland Security and Emergency Management Unit (HSEM) is responsible for implementing advanced emergency preparedness protocols in support of UCSF’s Emergency Plan, coordinating UCSF’s Emergency Operations Centers, all hazards emergency management and training, Homeland Security risk assessment, mitigation planning and business resumption planning. Key 2008 accomplishments include:
- Acquired and began implementation of the emergency mass notification system (WarnME) including uploading over 41,936 electronic records into the system enabling notification to all UCSF phone and email address holders and developed an information campaign to launch the self-enrollment process in 2008.
- Emergency Supplies:
- The unit completed the purchase of food, water, personal hygiene, and first aid supplies for 500 UCSF personnel involved in emergency operations, including purchase and installation of emergency supply storage container at Mission Bay.
- HSEM also coordinated receipt of a 500-person care and shelter supply trailer, from San Francisco’s Department of Emergency Management (DEM), for use by UCSF and storage at Mission Bay.
- Exercises - the HSEM Unit conducted two exercises in 2008:
- Pandemic Influenza on 05/13/08 (in conjunction with the City of San Francisco and the UCSF Medical Center); and the Silver Sentinel Exercise on 10/23/08, an earthquake scenario involving 18 Bay Area Cities, Counties and emergency management agencies.
- The HSEM unit participates regularly in Medical Center Table Top Exercises and sits on the Super Urban Area Security Initiative (SUASI) Training and Exercise Committee and the San Francisco DEM Training and Exercise Steering Committee.
- Business Continuity Planning:
- HSEM Unit participating in the development of the UC Ready on-line Business Continuity Planning tool (launched January 2008).
- Homeland Security:
- The unit actively participates in the Department of Homeland Security’s Bay Area SUASI and Northern California Regional Terrorism Threat Assessment Center programs and attended the California Office of Homeland Security’s Annual Homeland Security Conference.